Privacy Policy

1. Information We Collect

CrestCiti collects information to provide better services to our customers. We collect information in the following ways:

• Personal Information: Name, address, phone number, email address, Social Security number, and other identifying information.
• Financial Information: Account balances, payment history, credit information, and transaction details.
• Technical Information: IP address, browser type, device information, and usage data.
• Communication Records: Records of your communications with us, including phone calls and emails.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our banking services.
• Process transactions and manage your accounts.
• Comply with legal and regulatory requirements.
• Prevent fraud and enhance security.
• Improve our services and customer experience.
• Communicate with you about your accounts and services.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction.
• With service providers who assist us in our operations.
• To comply with legal obligations or court orders.
• To protect our rights, property, or safety.
• In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest.
• Access Controls: Strict access controls limit who can view your information.
• Monitoring: Continuous monitoring for suspicious activities.
• Regular Audits: Routine security audits and assessments.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information.
• Request corrections to inaccurate information.
• Opt out of certain communications.
• Request deletion of your information (subject to legal requirements).
• File a complaint with regulatory authorities.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Provide personalized content and advertisements.
• Improve website functionality and performance.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Users

CrestCiti is headquartered in the United States and governed by U.S. law. If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States or other jurisdictions where our servers are located.

By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us